About BTPerformance

Besttreads started out in 1992 as a tyre exhaust mot service centre. Over the last 24 years it has evolved into what is now known as BT Performance .

BTPerformance is a family business run by myself Ian and my wife Sandra with son Scott who joined the company in 2008 and has become a great asset to the business.

All work carried out byfully qualified technicians.

Terms And Conditions:

For the purpose of this document the ‘Company’ will be deemed to be BTPerformance and the ‘Purchaser’ will be any Trade or Retail customer entering into the acquisition of parts by means of sale from the ‘Company’

1. SPECIFICATION
Whilst illustrations & specifications within this site are as accurate as possible at the time of production, alterations in details may occur as designs & specifications are improved from time to time. The Company accordingly reserves the right to supply goods conforming to the latest designs & specifications & the Purchaser shall have no claim in respect of any discrepancies between the goods supplied & those described in such illustrations or specifications. The contents of this website may not be re – produced or used in whole or part without our prior permission.

2. ILLUSTRATED PRICES
These should be presumed to be correct, however should not necessarily be considered firm or binding. The company reserve the right therefore to invoice goods at the prices in force at the time of dispatch from the Company’s premises. Prices are thus subject to alteration without notice. All prices are exclusive of VAT unless otherwise stated.

3. QUOTATION
For goods being offered ex – stock (subject to being unsold) prices are held firm for a period of four weeks. All other quotations are to be considered subject to alteration without notice. The right is reserved to amend any accidental errors and / or omissions on quotations or invoices.

4. AMENDMENT OR CANCELLATION
Whilst every effort will be made to meet the Purchasers individual requirements, amendments or cancellation of an order or any part thereof can only be accepted by prior arrangement.

5. RETURNED GOODS
Goods purchased by mail order that prove unsuitable may be returned for refund, credit or exchange. Your right to cancel an order starts the moment you place your order and doesn’t end until fourteen days from the day after you receive your goods. Your right to return the goods may be subject to the following conditions.
Items are returned carriage paid, unused and in their original condition to secure a refund. Items must be returned complete with all packaging in good condition. The Company is not obliged to make any offer to refund, credit or exchange goods if you have failed to register your choice to return the goods inside the seven working day period. Items not confirmed for return within the seven working day period will be subject to a re – stocking fee of not less than 15% (this does not affect statutory rights) should the Company agree to accept the goods. We cannot accept for return non – stock / special order items once supplied unless there is a specific manufacturing defect. We cannot accept responsibility for returned goods which are undelivered, retain your proof of postage for use in the event of any claim. The Company is not responsible for any costs incurred during fitting or removal of any allegedly faulty (or incorrectly supplied) goods (see point 13.). To offset the cost of order processing, the Purchaser will be charged a handling fee in accordance with costs incurred by the Company on all returned goods unless the Company accepts liability for any unsuitable or faulty item. An amount no greater than 25% of the original purchase price will be applied. Any uncertainty on whether a product is non stock or special order should be checked prior to purchase , otherwise it will be assumed that the terms herein are agreed by the Purchaser. Note: we cannot accept liability for return of internationally supplied goods. Of course we will always endeavour to supply perfect, non faulty goods but if an item is incorrect , faulty or damaged the customer assumes responsibility for international returns. We will supply any replacement item at our cost in terms of shipping, however.

6. PURCHASER REFUNDS
The Company upholds its obligation to complete any agreed refunds as promptly as possible & in a period of time no greater than 30 days from receiving written confirmation from the Purchaser of their intention to cancel or return goods subject to points made in section 5. Refunds where applicable will include the original shipping costs (UK only) but will not include return postage fees except in the case of faulty / defective goods. The Purchaser will be responsible for all return postage costs unless the above case applies.

7. DEPOSITS
On ANY non stock or special order item we reserve the right to charge a deposit of £100.00 or 25% of the order value (if full advance payment is waived) to the Purchaser which is non returnable in the event of cancellation, based on the Purchasers implicit instruction to order the goods on their behalf. In the event of full payment in advance we reserve the right to withhold either £100.00 or 25% (whichever is greater) of the total order value from any refund agreed due to cancellation by the Purchaser. The Purchaser should clarify, if necessary, whether any purchase is deemed a ‘special order’ item.

8. DISCOUNTS
Discounts are available on certain products for large volume orders & quotations are available upon request

9. DELIVERIES
Whilst every effort is made to adhere to delivery dates offered, no liability can be accepted by the company in the case of non-delivery or delayed delivery due to circumstances that may be beyond the Company’s control. The Purchaser shall not be entitled to cancel any order or withhold any payment due to lateness or failure of delivery unless agreed with the Company (terms of point 7 may apply). The cost of delivery by private or public carriers (England, Scotland & Wales) will be invoiced to the Purchaser unless otherwise agreed.

10.  CARRIAGE etc.
A charge may be made to cover carriage, post, packing & insurance where applicable. Where, we, at our discretion or at Purchasers request insure goods, charges for insurance will be made on invoice. Our liability will be limited to the amount received by us under such insurance or the value of the goods whichever is the less, from which deduction may be made for expenses. Carriage & insurance charges incurred by the supplier will not be credited in case of returned goods.

11. DAMAGE / LOSS IN TRANSIT
Partial loss or damage in transit must be reported in writing to the carriers (otherwise than upon the carriers documents) & to the Company within three days of receipt of the goods. Any damaged goods & packing must be brought to the attention of the delivering representative at time of receipt & signed accordingly that the goods have not been received in good condition. Any damaged goods & packing must be retained by the Purchaser for inspection. Claims are the responsibility of the Company providing the above conditions are fulfilled. Non-compliance will place the full responsibility upon the Purchaser. In the case of return or despatch of goods from the Purchaser to the Company, full insurance cover is the responsibility of the Purchaser. Non-arrival of goods in transit must be advised in writing to both the carriers & the Company within 14 days from the date of advice of despatch.

12. ACCEPTANCE
In accepting proprietary goods delivered by the supplier, the Purchaser shall be deemed to accept the manufacturers conditions of sale.

13. OWNERSHIP
Ownership of the goods shall not pass to the Purchaser until the Company receive full payment in respect thereof (and in case of payment by cheque until the same has been honoured) if notwithstanding that the ownership in the goods has not passed to the purchaser.

14. WARRANTY
If any defect in the goods is proven to be due to faulty workmanship or materials & the goods are returned to the Company within 6 months of delivery (unless otherwise stated), postage paid, the Company will replace them free of charge to the Purchaser (this may exclude items where general wear & tear are a contributory factor or be at manufacturers discretion). All other warranties & conditions statutory or otherwise & whether express or implied as to the quality of the goods or their fitness for any particular purpose, even when that purpose is known to the Company, are hereby excluded. Clear details of the purchasers claim must accompany any warranty return along with a copy of the original invoice. Any claim will be excluded without the correct documentation being supplied. Manufacturers warranties are limited to repair or replacement of parts at the discretion of the manufacturer, no refunds will be given.

15. PURCHASER S CLAIM
Faulty goods shall form the subject of any claim for labour costs or any other expenditure whatsoever incurred by the Purchaser & the Company shall not be responsible for any loss or damage arising out of any such fault.

16.  TERMS OF PAYMENT
Terms are, payment in advance, unless special terms have been agreed. Advance payment (unless otherwise agreed) is required irrespective of quoted delivery time or manufacture of special order goods. The Company reserve the right to invoice interest at the rate of 2% per month or part month on all sums not paid by due date should extended terms be agreed.

17. NEW ACCOUNT
The right is reserved where new accounts are involved either (a) to request a remittance with order or (b) to issue a pro – forma invoice or (c) request two trade and one bank reference.

18. APPLICABLE LAW
The contract shall be constructed in accordance with the laws of England and the Purchaser hereby submits itself in the jurisdiction of the English courts.

19.  EXPORT
a. Prices as quoted are ex – warehouse exclusive of packing and all other charges relating to the export of goods from this country unless expressly specified to the contrary
b. All possible information should be given with other regarding import licenses, shipping marks & insurance instructions. We are not responsible for damage in transit & goods will normally be insured at customers expense against all risks unless instructed otherwise.

 

Privacy policy

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This Privacy Policy governs the manner in which BTPerformance collects, uses, maintains and discloses information collected from users (each, a “User”) of the  www.btperformance.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by BTPerformance

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

BTPerformance may collect and use Users personal information for the following purposes:

•- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

•- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 

Card Details.

 

We do not store credit card details nor do we share customer details with any 3rd parties.

 

Changes to this privacy policy

BTPerformance has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

 

                      Phone 01565 750755       or    scott@btperformance.co.uk